IT Service Desk Analyst

Due to growth within the business, we are currently looking for an IT Service Desk Analyst to join our friendly IT team based at our Peterborough office. The main purpose of the role is to provide professional support and development for the business including network infrastructure, hardware, line of business applications and telecoms. Keeping up to date with current technologies and making recommendations for future strategies.
Business Services
Contract Type
Working Hours
Full Time


Helpdesk Support

Provide in a professional manner telephone and email 1st/2nd line support, recording, fixing and escalating to third party hardware and software providers as necessary.  You will then be expected to follow through with appropriate fix or fixes as advised, whilst keeping the user informed until problem resolution.

Desktop Support

You will be expected to provide support for all Carter Jonas offices throughout the country.  Duties will include but are not restricted to;

  • Providing support to all users using Microsoft Office 365 and Microsoft Windows 10/11.
  • Hardware fault determination and resolution in the event of a hardware/software failure, which may include third party liaison.
  • Provide support for the printing and integrated photocopier and scanning facilities.
  • To administer, monitor and report from utilities used to allow and control Internet usage and email filtering and most importantly McAfee’s antivirus systems used to protect and enforce governance across the firm.
  • Imaging/reimaging PCs and laptops as needed.
  • Administration of user accounts in Active Directory.



Good customer service and interpersonal skills are a must for this role, you will be liaising with staff from different levels within the firm, you will need a professional and positive attitude with the ability to provide concise and knowledgeable helpdesk support. You will have the ability to stay calm and work methodically and accurately when under pressure, be able to demonstrate knowledge of Active Directory and have had exposure to and an understanding of Local/Wide Area networks. The chosen candidate will have a good working knowledge of Microsoft Desktop Systems & Applications. Preferably MCP/MCTS qualified but not essential. Driving license and own vehicle required.



We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave. 

As an equal opportunity employer, with the Investors in People Gold accreditation, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients. 


Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 900 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.


  • Approachable – We treat every relationship with respect, integrity, and warmth
  • Effective – We do what we say we will, we do it well and we are accountable
  • Ambitious – We are ambitious for our clients and for our firm

Apply now

No agencies please.

Apply for this job   Send to a friend
Accredited employer