Service Desk Analyst

Peterborough
We have an exciting opportunity for a Service Desk Analyst to join our central IT team located in Peterborough, providing user friendly support and development for the business including network infrastructure, hardware, line of business applications and telecoms.Responsible for providing support for all Carter Jonas offices, you will take ownership of calls logged and provide 1st/2nd line support, recording, fixing and escalating to third party hardware and software providers as necessary, following through with appropriate fixes.  Other tasks include, identification of problems from repeat incidents, administration of user accounts in Active Directory, and imaging/re-imaging PCs and laptops as needed. You will provide software support on Microsoft Office (O365) and other internal specialised applications. 1-2 years IT experience is required. 
Division
Business Services
Function
IT
Contract Type
Permanent
Working Hours
Full Time
Closing Date
15/08/2020

KEY TASKS:

Helpdesk Support

Provide in a professional manner telephone and email 1st/2nd line support, recording, fixing and escalating to third party hardware and software providers as necessary.  You will then be expected to follow through with appropriate fix or fixes as advised, whilst keeping the user informed until problem resolution.

Desktop Support

You will be expected to provide support for all Carter Jonas offices throughout the country.  Duties will include but are not restricted to;

  • Providing support to all users using Microsoft Office (O365) and Microsoft Windows.
  • Hardware fault determination and resolution in the event of a hardware/software failure, which may include third party liaison.
  • Provide support for the printing and integrated photocopier and scanning facilities.
  • To administer, monitor and report from utilities used to allow and control Internet usage and email filtering and most importantly McAfee’s antivirus systems used to protect and enforce governance across the firm.
  • Imaging/re-imaging PCs and laptops as needed.
  • Administration of user accounts in Active Directory.

Software Support

You will be expected to provide Microsoft Office support to a high level to all staff on an as needed basis. After appropriate training you will also be expected to offer 1st and 2nd line support on the firm’s specialised applications including NAV, SAP Concur, time recording and property management systems.

WHAT WILL IT TAKE TO BE SUCCESSFUL?

You will need to have strong problem-solving abilities, excellent customer service skills and work well as part of a busy team. Enthusiastic and reliable, you will be able to manage conflicting priorities. You will be expected to provide Microsoft Office support to a high level, so knowledge of Office 365 is required.

WHY CHOSE US:

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and 25 days annual leave. 

As an equal opportunities employer, with the Investors in People Gold accreditation, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us, we encourage everyone to continue developing to optimise their performance and fulfil their potential. We enjoy what we do, and we do it well, that’s why 80% of our business is from repeat clients. 

ABOUT US:

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 36 offices across England and Wales, employing more than 700 partners and staff.

Our tailored service and Simply Better Advice has enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work and our culture is collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering the use of technology within the property industry making Carter Jonas a hugely exciting place to work.

OUR VALUES:

  • Approachable – We treat every relationship with respect, integrity and warmth
  • Effective – We do what we say we will, we do it well and we’re accountable
  • Ambitious – We are ambitious for our clients and for our firm

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