Carter Jonas
Carter Jonas

Information for Prospective Tenants

Information for Applicants, including some statutory requirements as of February 2016

IMPORTANT INFORMATION ABOUT OUR FEES: When you rent a property via us and depending on your circumstances and which property you select reference and tenancy fees will apply. For this information please see the individual property listings and click the FEES APPLY link or contact your local Carter Jonas office


Carter Jonas will do our best to find the right property for you and will make the process of renting easy! It is essential you give us as much information as possible so we can find the right property for you. Please let us know the following:

  • What date do you need to move?
  • How long are you looking to rent for?
  • How many bedrooms, reception rooms and bathrooms do you need?
  • Who is the property for?
  • Do you need a furnished or unfurnished flat?
  • What’s your maximum budget?


A Negotiator will search our property database including other agent’s properties in the area and email you property details so you can see photos and a description. Once you have decided on which properties you would like to view, we will arrange a convenient date and time to view the properties with you. It is advisable to arrange viewings as soon as possible as it is a fast moving market and flats let very quickly!


When you have found a property you would like to rent we will put an offer forward to the Landlord. An offer can also be made here Please be aware of the following:

RENT: Rents can be advertised weekly or monthly but are usually payable monthly, quarterly, six monthly or yearly in advance. Please note that the rent does not usually include the utility ie gas, electric, water, council tax, television license or internet charges.

FEE OF INTENT: You will normally be asked to pay a Fee of Intent to secure the property. This is paid by a prospective Tenant so that a property can be taken off the market. This is generally non-refundable if you change your mind about the property, if you fail the appropriate reference checks, or you cannot provide a suitable guarantor.

Once our client has accepted your offer Carter Jonas will prepare the tenancy paperwork which includes:

IDENTIFICATION: You will be required to bring in two forms of identification i.e. full valid Passport, Driving License, utility bill or bank statement.

RIGHT TO RENT: In accordance with the Immigration Act 2014 you will be asked to provide appropriate documents to demonstrate your Right to Rent in England. For further information please refer to the following document: Right-to-Rent-Guidance.


Download the checklist for renting in England.

REFERENCES: Carter Jonas will apply for references on behalf of the Landlord through a credit referencing agency. A bank reference, employment reference and/or accountant/solicitor/personal reference will generally be obtained.  The cost of the reference will be payable by the Tenant.

GUARANTOR: A Landlord may request a Guarantor if he/she is not satisfied with the references supplied. The Guarantor will need to be UK based who will guarantee payment of the rent and any other liabilities under the Tenancy. References will be taken on the Guarantor as though they were renting the property.

DEPOSIT: During your Tenancy a security deposit will be held by either Carter Jonas or the Landlord in accordance with the Tenancy Deposit Protection scheme (TDP). This is held against unpaid bills, outstanding rent or repairing damage caused during the course of the tenancy. The deposit is normally 6 weeks rent and if held by Carter Jonas, will be registered with the Tenancy Deposit Scheme. The Tenancy Deposit Scheme (TDS) is an accredited protection scheme which aims to resolve deposit disputes quickly and efficiently. A certificate of the deposit registration will be sent to you within 30 days of the deposit monies being paid or the tenancy commencing.

TENANCY AGREEMENT: Carter Jonas will provide our standard tenancy agreement or our Landlords own version including any special clauses. You will need to initial the bottom of every page, sign where indicated and have your signature witnessed prior to the start of the tenancy. Please note that this is a legal agreement between yourself (ves) and the Landlord and we would recommend that independent legal advice should be taken.  The cost of the tenancy agreement will be payable by the Tenant and the Landlord.

STATEMENT OF MONIES: this is an invoice detailing the initial monies due which include the first rental payment, the deposit and the tenancy agreement fee less the Fee of Intent payment. We are unable to release keys until the funds have cleared.


RENT: Payment can be made by the following methods and must be cleared funds prior to the start of the Tenancy.

GAS SAFETY CERTIFICATE: In accordance with the Gas Safety (Installation and Use) Regulations 1988, a Gas Safe registered engineer will check all the gas appliances, installations, flues and pipe-work and will issue a certificate. The GSC is carried out annually and a copy will be provided to you by your Landlord or their managing agent within 28 days of the certificate being carried out.

ENERGY PERFORMANCE OF BUILDINGS (CERTIFICATES AND INSPECTIONS) (ENGLAND AND WALES) REGULATIONS 2007: From 1st October 2008, a prospective Tenant of a residential property has to be provided with an Energy Performance Certificate (EPC) free of charge at the commencement of marketing. EPC’s must be provided by accredited energy inspectors and last for 10 years.

INVENTORY MAKE AND CHECK IN: An inventory check in will be arranged where possible with an independent inventory clerk. An inventory details the contents and the condition of the property and you will receive a copy for your approval and retention. At the end of the tenancy a check out will take place and any disputes about the deposit at the end of the tenancy will be resolved by reference to the inventory. Please be aware that it is usual for the Landlord to pay for the inventory check in and for the Tenant to pay for the inventory check out.

KEYS: We will arrange a suitable time for you to either collect the keys or meet at the property during the inventory check in to take possession of the keys. Where possible, a minimum of two sets of door keys will be provided to you. We will ask you to sign a key receipt. If you misplace any keys during your Tenancy, please contact the landlord or Carter Jonas immediately and you will be charged accordingly.

INSURANCE: You are responsible for insuring your own personal possessions as these will not be included under your Landlords insurance policy.

STAMP DUTY LAND TAX: Payment of any Stamp Duty Land Tax (SDLT) that might be due on a Tenancy Agreement is solely your responsibility as Tenant. This is a legal obligation and HM Revenue and Customs may impose fines or penalties for failure to comply. The current Threshold is £125,000 per year. More information and guidance can be obtained from the Government website.

UTILITIES: Once you have moved in to your chosen property you will be responsible for contacting the utility and media companies (including TV licensing) and arranging for all accounts to be transferred into your name.

MANAGEMENT OF THE PROPERTY: We will provide you will the contact details of the person or Agent who will be responsible for the management of the property during your tenancy.

CHANGE OF TENANT :If a person forming the Tenant in a shared property wishes to be replaced by a new person during the Tenancy (subject to the Landlords consent and receipt of satisfactory references) a charge of £390.00 including VAT will be payable by the Tenant for drawing up two copies of a new Tenancy Agreement or Deed of Assignment for the Tenant and Landlord, re registering the deposit and applying for references. There will be no new inventory check-in and the new person forming the Tenant will acknowledge by signing the Tenancy Agreement or Deed of Assignment which contains a relevant clause accepting full responsibility for the current condition of the property and any existing damage which may have occurred. The new person forming the Tenant pays the outgoing person forming the Tenant their share of the deposit (no monies are distributed by Carter Jonas) and should keep back an agreed proportion of monies in case of any existing damage in the property which will need to be contributed towards damage at the end of the Tenancy.

DATA PROTECTION: Carter Jonas will hold the personal information provided by the applicant in a secure manner. This information will be provided to a reference agency to enable the referencing process to proceed; to the Landlord to approve that the Tenancy may proceed; and to utility suppliers, contractors and the local authority. If the applicant is unsure of this process or wishes information withheld then he should contact the relevant office of Carter Jonas without delay.

Lisa SimonMARLA

Partner - Head of National Residential Lettings

Lisa is the head of Residential Lettings at Carter Jonas; she is based in our Knightsbridge and Chelsea office where she started her career and advises on all aspects of letting and managing propert...

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