Complaints procedure

A complaint can be made if you are dissatisfied with any service provided by Carter Jonas.

Our complaints procedures comply with the regulations of The Royal Institution of Chartered Surveyors (RICS) and The Property Ombudsman Service (TPOS).

If you wish to make a complaintplease download the applicable pdf document below and follow the procedure.

Download complaints procedure for everything except residential.

Download complaints procedure for residential sales and lettings.