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Modern living room corner with beige armchair, wooden side table, and green plant in white pot against textured wall.

Operational Living

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Call 07776470858

Overview

At Carter Jonas we offer operational living lettings, management and community activation services across all Living Sectors, including multi-family Build to Rent, single family and PBSA. Our dedicated team achieved the Unipol Accreditation for the Code of Management of Larger Buildings, and includes winners of the Property Management 50 BTR Award in 2020, 2021 and 2022.

Our lettings, tenancy and property management services

  • Expert advice on pre-letting prospects and market rent
  • Guidance on statutory duties and compliance
  • Arrangement of Energy Performance Certificates (EPC’s)
  • Comprehensive marketing and advertising
  • Conducting viewings
  • Negotiating offers and terms
  • Conducting tenant references and Right to Rent checks
  • Preparation of tenancy agreements and related documentation
  • Membership of the Tenancy Deposit Scheme*
  • Inventory preparation, check-in and check-out*
  • Arrangements for electric and gas safety records
  • Cleaning arrangements*
  • Transferring utilities at the start and end of a tenancy
  • Management of ongoing rent collection
  • Processing and payment of invoices
  • Providing regular statements of account to landlords
  • Management of day-to-day maintenance and repairs
  • Conducting routine property visits
  • Preparing and serving notices (Additional fees applicable)
  • Negotiating and arrangement of deposit returns

Our block management services include

  • A comprehensive initial audit of the building’s condition, contracts, insurances and outgoings
  • Ongoing legal, compliance and tenant issues
  • Coordination and oversight of all required risk assessments
  • Management of Fire Risk assessments
  • Health and safety management
  • Expert advice on all relevant legislations i.e. Building Safety Act, Fire Safety Act and all associated legislation
  • Management of building and scheme operational expenditure
  • Processing and payment of all scheme and block invoices
  • Liaison with stakeholders and residents, including attendance at meetings
  • Establishment and administration of dedicated client trust bank accounts for service charges and operational expenses
  • Provision of full financial reports and accounting services, including operational budgets
  • Management of all day-to-day maintenance, including mechanical and electrical, for the estates' portfolio
  • Management of all day-to-day maintenance including mechanical and electrical for the estates' portfolio
  • Regular inspections to ensure all works are carried out according to specifications
  • Management of communal resident amenities such as gyms, social spaces, and residents lounges, including liaison with specialist third-party operators
  • Procurement and management of on-site teams
  • Creation and curation of on-site community through bespoke resident events and communications
  • Provision of an app for residents for community engagement and maintenance reporting

Meet the Team

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  • Est. 1855

    Leading the property industry for over 160 years

  • 700+

    Property experts working across the UK

  • 9,500+

    Active registered buyers and tenants on our database

  • 99.6%

    of asking prices achieved

Why choose us

Need more tailored advice? Get in touch with your local office.

Our team will contact you directly to discuss your property needs.

Find a local office