We can provide help and advice on the different areas we cover and on the wide range of properties available on the market. Our expert Agents are ARLA trained and will work with you to make the process as smooth and as enjoyable as possible.

If you're representing a company and are looking house members of staff, we have a dedicated corporate services team ready to assist you.

What you get with Carter Jonas is an exceptional group of people who work incredible hard for their clients. Operating with the highest integrity and transparency and I have recommended their services to several friends.
I found the Carter Jonas agency team responsive, caring and eager to please. In particular, Claire who dealt with our enquiries and eventual purchase was most helpful. All in all a very positive experience!
I would have no hesitation in recommending Carter Jonas to anyone looking to buy or sell property. Their ability to provide a bespoke service to cater to my needs is a refreshing change from the other agents I have dealt with.

By giving us answers to these simple questions, we can get your process started.

  • What date do you need to move in?
  • How long are you looking to rent for?
  • How many bedrooms, reception rooms and bathrooms do you require?
  • Who is the property for?
  • Do you need a furnished or unfurnished property?
  • What’s your maximum budget?

How to Get Started

One of our negotiators will search our property database, including those listed with other agents in the area, and email you relevant property details with photos and a description. Once you have decided on the properties you would like to view, we will arrange a convenient date and time to show them to you. It is advisable to arrange viewings as soon as possible, because in this fast-moving market, properties let very quickly.

Making an Offer

When you have found a property you would like to rent, we will put your offer forward to the landlord. An offer can also be made here: carterjonas.co.uk/rental offer or against any of our properties.

Please be aware of the following:

Rent: Rents can be advertised weekly or monthly but are usually payable monthly, quarterly, six monthly or yearly in advance. Please note that the rent does not usually include the cost of utilities, such as gas, electric and water, nor council tax, a television license or broadband.

Fee of intent: You will normally be asked to pay a fee of intent to secure the property and have it taken off the market. Assuming you proceed to rent the property, the fee is deducted from your first rental payment. However, the fee is generally non-refundable if you change your mind about the property, if you fail the appropriate reference checks or if you cannot provide a suitable guarantor.

Offer agreed: Once the landlord has accepted your offer, Carter Jonas will prepare the tenancy paperwork. As part of this process, you will be required to bring in two forms of identification, such as a full valid passport, driving license, utility bill or bank statement. In accordance with the Immigration Act 2014, you will be asked to provide appropriate documents to demonstrate your Right to Rent in England. For further information please refer to the following documents: Right-to-Rent-Guidance and the ‘How to rent: the checklist for renting in England’.

References: Carter Jonas will apply for references on behalf of the landlord through a credit reference agency. A bank reference, employment reference and/or accountant/solicitor/personal reference will generally be obtained. The cost of the reference is payable by the tenant.

Guarantor: A landlord may request a guarantor if he/she is not satisfied with the references supplied. The guarantor needs to be based in the UK and willing to guarantee payment of the rent and any other liabilities under the tenancy. References will be taken on the guarantor as if they were renting the property themselves.

Deposit: During your tenancy a security deposit will be held either by Carter Jonas or the landlord in accordance with the Tenancy Deposit Protection (TDP) scheme. The deposit is held against unpaid bills, outstanding rent or for repairing any damage caused during the tenancy. The deposit normally equates to 6 weeks’ rent, and if it is held by Carter Jonas, it will be registered with the Tenancy Deposit Scheme. The Tenancy Deposit Scheme (TDS) is an accredited protection scheme that aims to resolve deposit disputes quickly and efficiently. A certificate of the deposit registration will be sent to you within 30 days of the deposit monies being paid or the tenancy commencing.

Third Party Deposit:

Tenancy agreement: Carter Jonas will provide its standard tenancy agreement or our landlord’s own version, including any special clauses. You will need to initial the bottom of every page, sign where indicated and have your signature witnessed prior to the start of the tenancy. Please note that this is a legal agreement between you and the landlord, and we recommend that independent legal advice be obtained. The cost of the tenancy agreement is jointly payable by the tenant and the landlord.

Statement of monies: This is an invoice detailing the initial monies due, including the first rental payment, the deposit and the tenancy agreement fee, and with the fee of intent deducted. We are unable to release keys until the funds have cleared.

Payment of rent: Payment can be made by the following methods and must be cleared funds prior to the start of the Tenancy;

BACS Transfer

Allow 3 days for the funds to show in our account

CHAPS Transfer

Transfer must be made by 12 noon day prior to start date

Personal Cheque

Allow 7 days for the funds to show in our account

Bankers Draft

Equivalent to Cleared Funds

Building Society Cheque

Equivalent to Cleared Funds

Debit/Credit Card

Please note credit cards incur a surcharge and allow up to 7 days for funds to show in our account. Please note we do not accept American Express or Diners Club cards.


Agency fees: When you rent a property through us, a fee to prepare reference and tenancy documentation is usually applied, although this does depend on your circumstances and the property you select. For further information on this, please either click the ‘Fees apply’ link on the property listing, view the fees on the relevant office page or contact your local Carter Jonas office.

Moving In

Rent: Payment can be made by the methods outlined in the ‘Statement of monies’ and funds must clear before the start of the tenancy.

Identification: You will be required to bring in two forms of identification, i.e. full valid Passport, Driving Licence, utility bill or bank statement.

Right to Rent: In accordance with the Immigration Act 2014 you will be asked to provide appropriate documents to demonstrate your Right to Rent in England. For further information please refer to the following link Right-to-Rent-Guidance_v9.pdf

Gas safety certificate (GSC): In accordance with the Gas Safety (Installation and Use) Regulations 1998, a Gas Safe registered engineer will check all the gas appliances, installations, flues and pipework, and will issue a certificate. The GSC is carried out annually and a copy will be provided to you by your landlord or their managing agent within 28 days of the checks being carried out.

Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007: From 1st October 2008, a prospective tenant of a residential property has to be provided with an Energy Performance Certificate (EPC) free of charge at the start of marketing. EPCs must be provided by accredited energy inspectors and they are valid for 10 years.

Inventory make and check-in: An inventory check-in will be arranged, where possible with an independent inventory clerk. The inventory details the contents and the condition of the property, and you will receive a copy for your approval and retention. At the end of the tenancy a check-out will take place, and any disputes about the deposit at the end of the tenancy will be resolved by reference to the inventory. Please be aware that it is usual for the landlord to pay for the inventory check-in and for the tenant to pay for the inventory check-out.

Keys: We will arrange a suitable time for you to collect the keys or to meet at the property during the inventory check-in to take possession of the keys. Where possible, a minimum of two sets of door keys will be provided to you. We will ask you to sign a key receipt. If you misplace any keys during your tenancy, please contact the landlord or Carter Jonas immediately – you will be charged accordingly.

Insurance: You are responsible for insuring your own personal possessions, as they will not be included under your landlord’s insurance policy.

Stamp Duty Land Tax (SDLT): Payment of any SDLT that might be due on a tenancy agreement is solely your responsibility as tenant. This is a legal obligation and HM Revenue and Customs may impose fines or penalties for failure to comply. The current threshold is £125,000 per year. More information and guidance can be obtained from the Government website.

Utilities: Once you have moved in to your chosen property you will be responsible for contacting the utility and media companies (including TV licensing) and arranging for all accounts to be transferred into your name.

Management of the property: We will provide you with the contact details of the person or agent who is responsible for the management of the property during your tenancy.

Change of tenant: If a tenant in a shared property wishes to be replaced by a new person during the tenancy (subject to the landlord’s consent and the receipt of satisfactory references), all expenses will be charged to the departing tenant. The expenses will vary depending on what needs to be done between the two tenants. Usually this will just include the drawing up of two copies of a new tenancy agreement or a deed of assignment for the tenant and landlord, re-registering the deposit and applying for references. There will be no new inventory check-in, and the new tenant will acknowledge, by signing the tenancy agreement or deed of assignment, that they accept full responsibility for the current condition of the property and any existing damage which may have occurred. The new tenant pays the departing tenant their share of the deposit (no monies are distributed by Carter Jonas), and they should keep back an agreed amount in case of any existing damage in the property, which will need to be contributed towards rectifying the damage at the end of the tenancy.

Data protection: Carter Jonas will hold the personal information provided by the applicant in a secure manner. This information will be provided to a reference agency to enable the referencing process to proceed; to the landlord to approve that the tenancy may proceed; and to utility suppliers, contractors and the local authority. If the applicant is unsure of this process or wishes for information to be withheld, then they should contact the relevant office of Carter Jonas without delay.

Questions and Answers

A tenancy agreement is a legally binding contract between a landlord and tenant that sets out both the legal and contractual responsibilities and obligations of the two parties. It should be written in plain, intelligible language with no unnecessary jargon. The terms and clauses should be fair and balanced, taking account of the respective positions of the parties and should not mislead about legal rights and responsibilities. If you require any advice in relation to this document please seek independent legal advice.

A properly constructed inventory/schedule of condition details the fixtures and fittings, describing their condition and that of the property generally. It is an absolutely essential document that provides a written benchmark, and it should be amended or updated before the beginning of each new tenancy. It is a document that helps protect the interests of both landlord and tenant.

Tenants should take care to review any existing policies when renting or letting a property for the first time, as some standard insurance products will either not provide cover, or might place restrictions on cover, for a rented property and/or its contents. A failure to inform your insurer that you are renting (or letting) a property could invalidate any subsequent claim. The landlord is responsible for insuring the building and his/her contents, fixtures and fittings, whilst the tenant is responsible for insuring their own possessions. There are various specialist insurance products designed for landlords, tenants and rented properties, covering buildings, contents, legal expenses, emergency repair cover, rental guarantee cover etc.

A tenant becomes liable for the payment of council tax, water rates (unless otherwise stated), gas and electricity supplies and any internet, broadband, satellite contracts, etc.

The most common form of tenancy agreement is an Assured Shorthold Tenancy Agreement (AST) under the 1988 Housing Act (amended 1996). This type of tenancy has the most flexibility to both landlord and tenant. It has straightforward notice procedures for bringing the tenancy to an end and a special ‘accelerated possession’ court procedure should tenants fail to vacate the property.

If certain specific conditions are met relating to the proposed letting, a ‘contractual’ non-Housing Act tenancy must be created. One example of this is what’s commonly referred to as a ‘company let’, where the tenant is a bona fide registered company. Another is where the annual rent equates to over £100,000. Very rarely, a prospective tenant may be offered a full 'Assured' tenancy that gives very significant and potentially long-term security of tenure to a tenant. In this instance, a landlord can only get possession in very limited circumstances.

Created by the Housing Act 1988 and in operation since January 1989 (latterly revised by the Housing Act 1996), all residential premises are let on Assured Shorthold Tenancies (ASTs) unless otherwise stated. An AST must be for a fixed term, usually a minimum of six months.

At the end of the fixed term, and unless a further period is agreed by both parties, an AST automatically becomes a Statutory Periodic Tenancy, still subject to the terms and conditions contained within the original lease.

In order to end a tenancy, the landlord/agent must serve the tenant with a notice of repossession at least two months before they wish it to take effect. A tenant may give one month’s notice in writing. Notice would not be valid if the expiry date falls before the end of a fixed term.

Mostly, where there is to be more than one (adult) person living in the property, the tenancy will say they are ‘jointly and severally’ responsible. This expression means that, jointly, the tenants are liable for payment of all rents and all liabilities falling upon the tenants during the tenancy, as well as any breach of the agreement. Individually, each tenant is responsible for payment of all rent and all liabilities falling upon the tenant, as well as any breach of the agreement, until all payments have been made in full.

There are only limited ways in which this can happen. The landlord cannot make the tenant move out, nor can the tenant lawfully walk away from the obligations to fulfil the contract. Either party might request of the other that a formal ‘surrender’ of the tenancy be allowed. It would then be up to the parties to agree the terms and conditions of such surrender. This might include some financial compensation for the inconvenience.

This is a clause sometimes inserted in a fixed-term tenancy, typically if the initial fixed term is for a year or more. A break clause will usually be worded in such a way as to allow either the landlord or tenant to give two months’ written notice at any stage after a particular date or period of the tenancy, thus terminating the tenancy earlier than the end of the original fixed term.

A landlord, his agent or someone authorised to act on his behalf has a right to view the property to assess its condition and to carry out necessary repairs or maintenance at reasonable times of the day. Our tenancy agreement states that a landlord or agent must give a tenant at least 24 hours’ notice in writing (except in an emergency) of such a visit. Naturally, if the tenant agrees, on specific or odd occasions, to allow access without the 24 hours’ prior written notice, that is acceptable.

A landlord, in very general terms, has a legal responsibility to repair the structure and exterior of the property, including drains, gutters and external pipes; to keep in working order the installations for the supply of gas, electricity and water; and for the installations providing space and water heating.

The landlord also has other legal responsibilities relating to the safety of such items as gas, electricity and furnishings, as well as the general standard or fitness of the property for habitation.

A tenant has an implied covenant to act in a ‘tenant-like manner’. Broadly, this means to report disrepair promptly; to take reasonable steps to ensure that neither the tenant nor guests damage the property, its fixtures and fittings; to do the minor day-to-day things any occupier would normally do, eg replace light bulbs, fit a new battery in a smoke or CO2 detector, tighten the odd screw that has come loose on a door handle etc; to keep the property reasonably warm and aired to help prevent condensation or freezing pipes; to leave the property secure when they are away from it; and to keep the garden and other areas reasonably tidy and free from rubbish.

There are no strict rules about this. Generally, you can expect a property that is described as fully furnished to include all of the main fixtures and fittings, furniture, white goods, and standard crockery, cutlery, pots and pans etc. This can and does vary though.

Conversely, an unfurnished property will usually be provided only with basics, such as curtains, carpets and light fittings.

Carter Jonas or the landlord will hold the deposit in accordance with the Tenancy Deposit Protection (TDP) scheme for the duration of the tenancy. It will be held against unpaid bills, outstanding rent or for repairing any damage caused during the tenancy. As a company we use The Tenancy Deposit Scheme (TDS), an accredited protection scheme that aims to resolve deposit disputes quickly and efficiently.

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